Last Updated: August 10,2025

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1. Donations
All donations to the Callaway Volunteer Fire Department (CVFD) are voluntary and non-refundable.

As a 501(c)(3) nonprofit organization, we are required by IRS regulations to issue donation receipts for tax purposes but are not permitted to refund contributions once they have been processed.

If you believe a donation was made in error or in an incorrect amount, please contact us immediately at info@callawayvfd.org so we can review the situation on a case-by-case basis.

 

2. Merchandise Sales (Future Use)

As a nonprofit organization, we currently do not ship physical products. This policy will be updated when we offer merchandise or other items for sale.
Once our online store becomes active, the following terms will apply:

We will accept returns or exchanges of unused, unworn merchandise in its original packaging within 14 days of delivery.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds will be issued to the original payment method once the returned item is received and inspected.

If an item arrives damaged or defective, contact us within 14 days of delivery for a replacement or refund.

 

3. Event Ticket Sales (Future Use)
If we sell tickets for events through our website, the following terms will apply:

All ticket sales are final unless the event is canceled by CVFD.

In the event of cancellation, ticket holders will be contacted regarding refund or rescheduling options.

Tickets may not be resold for profit without prior written permission.

 

4. Payment Processing
All payments are securely processed by Wix Payments.

We do not store full payment card details.

If a refund is approved under the terms above, it will be issued to the original payment method used.

 

5. Contact Us
For questions regarding this policy, please contact us at:
Callaway Volunteer Fire Department
P.O. Box 1
Callaway, VA 24067
info@callawayvfd.org